Effective Date: 01 January 2019

1. Introduction

Welcome to Normandy Private Tours (“we”, “our”, “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including booking private tours.

2. Data We Collect

We may collect and process the following personal data about you:

• Identity Data: First name, last name, username or similar identifier, title.

• Contact Data: Billing address, delivery address, email address, and phone numbers.

• Financial Data: Bank account and payment card details.

• Transaction Data: Details about payments to and from you and other details of services you have purchased from us.

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.

• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.

• Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your orders.

• To manage payments, fees, and charges.

• To collect and recover money owed to us.

• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

• To enable you to partake in a prize draw, competition, or complete a survey.

• To administer and protect our business and this website.

• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

• To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Legal Basis for Processing

We will only process your personal data where we have a legal basis to do so. The legal bases for processing your data include:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.

• Contract: Processing your data is necessary for a contract we have with you.

• Legal obligation: Processing your data is necessary for us to comply with the law.

• Legitimate interests: Processing your data is necessary for our legitimate interests unless your rights override those interests.

6. Data Sharing

We may have to share your personal data with the parties set out below for the purposes outlined in section 4:

• Service providers who provide IT and system administration services.

• Professional advisers including lawyers, bankers, auditors, and insurers.

• Government bodies that require us to report processing activities.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

7. International Transfers

Some of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it. If you would like further information on the specific mechanism used by us when transferring your personal data out of the EEA, please contact us at booking@normandyprivatetours.com.